PRIVACY POLICY

Last updated: 26/03/2022

  1. Introduction

    2. Welcome to Analyticsverse Solutions Private Limited.

    Analyticsverse Solutions Private Limited (“us”, “we”, or “our”) operates https://analyticsverse.com/ (hereinafter referred to as “Service”).

    Our Privacy Policy governs your visit to https://analyticsverse.com/ and all its subdomains including but not limited to https://app.analyticsverse.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.

    We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

    Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

  2. Definitions

    3. SERVICE means the https://analyticsverse.com/ website operated by Analyticsverse Solutions Private Limited.

    PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). Personal Data is categorized into two: SITE DATA and CUSTOMER DATA

    SITE DATA Usage and tracking data from Persons who visit https://analyticsverse.com or any of its subdomains including but not limited to https://app.analyticsverse.com this also includes information that is voluntarily submitted.

    CUSTOMER DATA Data concerning individuals, including Customer’s personnel and service providers collected when Customers and/or their personnel and/or service providers use the Analyticsverse service

    USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

    COOKIES are small files stored on your device (computer or mobile device).

    THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

  3. Types of Data Collected

    4. Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

    1. Email address
    2. First name and last name
    3. Phone number
    4. Address, State, Province, ZIP/Postal code, City
    5. Cookies and Usage Data

    Usage Data

    We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).

    This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

    Customer data

    AnalyticsVerse, in order to provide its services and analytics, will collect data regarding customers code, processes, task management, users, developers data including how these data are used, modified by the employees of customer which falls under the category of ("Customer Data").

    All such data is treated as confidential information and shall not be disclosed to any third parties. When the customer grants access to AnalyticsVerse, the customer agrees that AnalyticsVerse will access this data without limitation, analyze it for the purpose of providing its solution.

    Tracking Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

    Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Types of Cookies we use


  4. Use of Data

    5. Analyticsverse Solutions Private Limited uses the collected data for various purposes:

    1. to provide and maintain our Service;
    2. to notify you about changes to our Service;
    3. to allow you to participate in interactive features of our Service when you choose to do so;
    4. to provide customer support;
    5. to gather analysis or valuable information so that we can improve our Service;
    6. to monitor the usage of our Service;
    7. to detect, prevent and address technical issues;
    8. to fulfill any other purpose for which you provide it;
    9. to statistically analyze anonymized data aggregated across all our customers to improve our service and to provide better insights.
    10. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
    11. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
    12. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
    13. in any other way we may describe when you provide the information;
    14. for any other purpose with your consent.

  5. Retention of Data

    6. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

  6. Transfer of Data

    7. Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

    If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

    To provide our service to you, we may make use of subcontractors that are located in countries other than your own, and send them information we receive. We may send your information to any countries outside your jurisdiction and/or outside India. All our subcontractors will be subject to non-disclosure and non-use obligations.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    Analyticsverse Solutions Private Limited will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

  7. Disclosure of Data

    8. We may disclose personal information that we collect, or you provide:

    1. Disclosure for Law Enforcement.

      2. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

    2. Business Transaction.

      3. If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

    3. Other cases. We may disclose your information also:

      1. to our subsidiaries and affiliates;
      2. to contractors, service providers, and other third parties we use to support our business;
      3. to fulfill the purpose for which you provide it;
      4. with your consent in any other cases;

  8. Security of Data

    9. The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

  9. Your Data Protection Rights

    10. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

    If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at privacy@analyticsverse.com.

    You have the following data protection rights:

    1. the right to access, update or to delete the information we have on you;
    2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
    3. the right to object. You have the right to object to our processing of your Personal Data;
    4. the right of restriction. You have the right to request that we restrict the processing of your personal information;
    5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;
    6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;
    7. the right to be notified in case of data breaches.
    8. the right to lodge a complaint with a supervisory authority

    Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.

    Our processing of Customer Data who are located in the EU are subject to the provisions of our Data Processing Agreement. If you need a signed copy of this DPA, you can download this DPA and send a signed copy to support@analyticsverse.com and we’ll provide you a countersigned copy.

  10. Service Providers

    11. We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    We are not affiliated with, and do not have any responsibility for the privacy practices of such third party services. Please review independently the privacy policies of such third party service providers.

    1. Analytics

      2. We may use third-party Service Providers to monitor and analyze the use of our Service.

      Firebase

      Firebase is analytics service provided by Google Inc.

      You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en

      For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

      Amplitude

      Amplitude is a Product Analytics Tool that we use to monitor and analyze usage of our Service. The Privacy policy of amplitude can be viewed at: https://amplitude.com/privacy

      Hotjar

      Hotjar is a tool we use to get visual insight and analytics on our website and service. Their privacy policy can be viewed here: https://www.hotjar.com/legal/policies/privacy/

    2. Payments

      3. We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

      We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

      The payment processors we work with are:

      Stripe:

      Their Privacy Policy can be viewed at: https://stripe.com/us/privacy

    3. Other services

      4. Chargebee:

      Their Privacy Policy can be viewed at: https://www.chargebee.com/privacy

      Okta:

      Their Privacy Policy can be viewed at: https://www.okta.com/privacy-policy

      Sendinblue:

      Sendinblue’s privacy policy can be viewed at: https://www.sendinblue.com/legal/privacypolicy/

      Mailchimp by Intuit:

      Mailchimp’s privacy policy can be viewed at: https://www.intuit.com/privacy/statement/

      Sendgrid by Twilio:

      Sendgrid’s privacy policy can be viewed at: https://www.twilio.com/legal/privacy

      Freshchat by freshworks:

      Freshworks privacy policy can be viewed at: https://www.freshworks.com/privacy/

      Google Ads conversion tracking:

      Google Ads policy can be viewed at: https://policies.google.com/technologies/ads

      Google reCaptcha:

      Google reCaptcha's privacy policy can be viewed here: https://policies.google.com/privacy?hl=en

      Zerobounce:

      Zerobounce's privacy policy can be viewed here: https://www.zerobounce.net/privacy-policy.html

      Hubspot:

      Hubspot's privacy policy can be viewed here: https://legal.hubspot.com/privacy-policy

  11. Links to Other Sites

    12. Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  12. Children's Privacy

    13. Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

    We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

  13. Changes to this Privacy Policy

    14. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  14. Contact Us

    15. If you have any questions about this Privacy Policy, please contact us:

    Email: privacy@analyticsverse.com

    By phone number: +91-7208760344